1. Who we are
LumaLang (“LumaLang,” “we,” “our,” or “us”) is owned and operated by LessonSlayer LLC.

This Privacy Policy explains how we collect, use, store, and share information when you visit our website, make a purchase, sign up for emails, or access our digital products and memberships (the “Services”).

By using the Services, you agree to the practices described in this Privacy Policy.

If you do not agree, please do not use the Services.

2. Information we collect

We may collect the following types of information:

a. Information you provide directly
We may collect information you choose to give us, such as:

• Name
• Email address
• Account login information (if you create an account)
• Payment/billing details (processed by our payment provider; we do not store full card numbers)
• Messages or support requests you send us
• Your preferences (for example: grade level, language goals, what kind of support you’re looking for)

We may also collect content you choose to share with us voluntarily, such as feedback, testimonials, success stories, or examples of how you use LumaLang resources.

b. Purchase and access information
We collect information about:

• Which products you buy
• Which memberships or subscriptions you join
• When and how you access members-only content or downloads

c. Technical information
When you use our site, we (and/or the platform we use) may automatically collect:

• IP address
• Browser type and version
• Device type
• General location (city/state-level, not your precise street address)
• Pages viewed, clicks, time on page, and actions you take

This helps us run and improve the site.

d. Activity in promotions, giveaways, or sign-ups
If you enter a giveaway, request a coupon, sign up for a promotion, or join a free challenge, we may collect:

• Your name
• Your email
• Eligibility info (for example, age or location, if required)
• Your responses to entry questions

e. Photos, videos, and submitted media (optional)
Sometimes we may invite customers to share photos, screenshots, short video clips, written testimonials, or other media that show LumaLang materials being used (for example, a parent working with a learner at a table, or printed cards in use).
You are never required to provide this.

If you choose to send or grant us access to that kind of media, we may collect it and store it. We will only feature it publicly (for example, on our website, email, or marketing) if you give us permission.

We do not request or encourage you to send us photos or videos of learners without consent.

3. How we use your information

We use the information we collect to:

• Deliver digital downloads, memberships, or other resources you purchased or requested
• Process payments and manage billing
• Maintain your account and provide customer support
• Send you emails related to access, purchases, renewals, and product updates
• Send you educational tips, product announcements, or other marketing messages if you’ve opted in
• Run promotions, coupon offers, and giveaways
• Let you know if you’re eligible for a discount, trial, or limited-time offer
• Notify contest or giveaway winners and deliver prizes
• Improve our content, Services, and site experience
• Protect our content, detect misuse or unauthorized sharing, and prevent fraud

We do not sell your personal information.

4. Email communications and marketing

When you join our email list, claim a free resource, enter a promotion, or become a member, you may receive messages from us that include:

• Reading and language tips
• New resource announcements
• Special offers, coupons, and membership promotions
• Updates about changes to memberships or access
• Transactional notices (for example, “Your payment succeeded/failed,” “Here’s your download link”)

You can unsubscribe from marketing emails at any time by using the “unsubscribe” link in any marketing email.

Please note:
Even if you unsubscribe from marketing emails, you may still receive transactional or service emails that are required to deliver what you asked for (for example, “Here is the material you purchased,” “Your membership renews on [date],” etc.). Those cannot be unsubscribed from, because they are part of the service.

5. Payments and billing information

When you purchase a digital product or join a membership/subscription, your payment is processed by a secure third-party payment processor (for example, Stripe, PayPal, or our commerce/hosting platform).

We do not store your full credit card number.

We may receive limited billing-related details such as:

• Payment status (successful / failed)
• Last 4 digits of the card
• Billing ZIP/postal code
• Subscription status (active / canceled / past due)

We use this information to deliver access, manage renewals, prevent fraud or misuse, and provide support.

6. Cookies and tracking technologies

We (and/or the platform we use to host or sell products) may use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Understand which pages and resources are most helpful
• Improve the performance, security, and usability of the site
• Track the effectiveness of promotions or offers

You can usually manage or block cookies through your browser settings.
If you disable certain cookies, parts of the site or your account access may not work as intended.

7. How we share information

We may share limited information with trusted service providers who help us run LumaLang. This may include:

• Payment processors
• Email service providers
• Membership / course / storefront platform
• Analytics and performance tools
• Customer support tools
• Cloud storage or hosting providers

This currently includes: Stripe (payment processing), Memberstack (account management and membership access), Kit (email marketing and communications), Webflow (website hosting and content delivery), and Website Toolbox (community forum hosting).

So the order becomes:

These companies are allowed to use your information only to perform services for us. They are not permitted to sell your information or use it for unrelated purposes.

We may also share information if required by law, to comply with a legal request, to enforce our Terms of Service, or to prevent fraud, misuse, or harm.

We do not sell personal information.

8. Use of testimonials, photos, and success stories

We may display written testimonials, reviews, success stories, or statements from caregivers, educators, and learners who have used our materials. These reflect personal experiences and individual opinions.

If you choose to share photos, short videos, or other media showing LumaLang resources being used (for example, a learner working with cards at a table), we may request your permission to feature that content in marketing materials, emails, our website, social media, or paid advertising.

We will not publicly post media that identifies a specific learner without consent from the adult responsible for that learner.

You can withdraw permission for the future use of your submitted testimonial or media by contacting us at [CONTACT EMAIL]. This will not require us to remove versions that have already been published, but we will stop using it going forward.

9. Children’s privacy

LumaLang provides educational support that may be used with children and other learners. However, we do not knowingly collect personal information directly from children under 13.

Accounts, purchases, and memberships must be created and managed by an adult (parent, guardian, caregiver, educator). If you allow a learner to use LumaLang materials, you are responsible for supervising that use.

If you believe a child has provided personal information directly to us without adult permission, please contact us at [CONTACT EMAIL] and we will address it.

10. Data retention

We keep your information only as long as needed to:

• Provide access to products and memberships
• Maintain accurate purchase and billing records for legal and tax purposes
• Resolve disputes or enforce our Terms of Service
• Improve and protect the Services

If you close your account or cancel your membership, we may still keep certain records (for example, billing records or support emails) as required for accounting, compliance, or legal reasons.

11. Security

We take reasonable steps to protect your information from unauthorized access, alteration, or loss. However, no storage system or internet transmission is 100% secure.

You are responsible for:

• Keeping your login and password private
• Limiting access to your account
• Telling us if you believe your account has been accessed without permission

We are not responsible for unauthorized access caused by lost/weak passwords, shared accounts, or device compromise on your side.

12. Your choices and your rights

You can:

• Unsubscribe from marketing emails at any time
• Update certain account details (like your email address) if an account feature is provided
• Contact us to request basic details about what information we have linked to your account or purchase
• Ask us to correct inaccurate information

Depending on where you live, you may have additional rights under local privacy laws (for example, the right to request access to, deletion of, or restriction of certain personal data). We will make reasonable efforts to honor valid requests as required by applicable law.

To make a privacy request, email us at [CONTACT EMAIL]. We may need to verify your identity before responding.

13. Marketing, promotions, and contests

From time to time, we may offer:

• Coupons, discount codes, or limited-time pricing
• Free trials or bonus access
• Giveaways, contests, challenges, or sweepstakes
• Referral or invite incentives
• Early-access previews of new resources

If you choose to take part, we may collect and use your information (for example, name, email address, eligibility info, and your responses) in order to:

• Confirm you qualify
• Communicate with you about your entry or status
• Notify you if you’ve won or unlocked access
• Deliver any reward, prize, coupon, or resource
• Send you follow-up information about related LumaLang products, memberships, or resources

By entering or participating, you understand that you may receive marketing messages from us. You can unsubscribe from marketing messages at any time using the link in those emails.

We may publicly announce winners (for example, “Congratulations to our giveaway winner!”). We will not publicly use your full name, photo, video, or other identifying information for marketing without your permission.

14. International visitors

If you access LumaLang from outside the United States, please be aware that your information may be transferred to, stored in, or processed in the United States or other locations where our service providers operate.

By using the Services, you understand that your information may be processed in the United States (or another country) which may have different data protection laws than your region.

15. Links to other sites

Our Services may include links to third-party websites, platforms, or resources that we do not control. We are not responsible for the privacy practices, content, security, or policies of those third-party sites.

If you choose to visit those sites or share information with them, we encourage you to review their privacy policies.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page.

Your continued use of the Services after we post an updated Privacy Policy means you accept the updated policy. If you do not agree, you should stop using the Services and (if applicable) cancel your membership.

17. Third Party Attribution:

Icons used on this site are provided by Freepik (user, pencil and clipboard), Smalllikeart (documents), and SyafriStudio (book) and are used in accordance with their license terms. For more infomration visit www.Flaticon.com.

18. Contact us

If you have any questions about this Privacy Policy, your data, how we communicate with you, or how to update or remove your information, you can contact us at:

CONTACT EMAIL

support@lumalang.com